CANCELLATION & RETURNS

What is Artis’ cancellation policy?

  • Buyer can cancel any order placed by him/her provided it has not been dispatched.
  • Buyer cannot cancel made to order or customized merchandise since all such items are manufactured / procured specifically against Buyer's order.
  • Buyer must use its own credit card for credit card transaction. The liability to use a card fraudulently will be on the Buyer and the onus to 'prove otherwise' shall be exclusively on the Buyer.
  • Refund once the order has been cancelled, Buyer will receive the refund within four weeks. The refund will be made to the same payment option(s) originally used to pay for the order. If the payment was by Credit Card or Net-Banking, Kunhar Peripherals Pvt Ltd will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, Kunhar Peripherals Pvt Ltd will send Buyer a cheque (not a DD). Cheques will be sent only to the billing address of the Buyer.

How do I cancel an order?

If you want to cancel your order, please reach us at contact us.

What is Artis’ Returns policy?

  • To provide you a great shopping experience on the Site, we offer a NO QUESTIONS ASKED RETURN POLICY within 7 days of receiving the shipment.
  • You may return any unopened, unused item in its original packaging, for a refund. No returns shall be accepted beyond a period of 7 days from the receipt of goods by the Buyer.
  • Please contact our customer care before initiating returns.
  • In cases, where the item/product delivered is received in a damaged condition or the contents are missing, Buyer must inform Company Customer Care within 24 hrs of delivery of the item/product and if the Buyer is unable to do so, then the Buyer would be deemed to have waived all claims in respect of the damaged, missing, tampered, etc goods.
  • Opened packages will be accepted for returns only in cases where an incorrect item/product has been shipped to Buyer.
  • If the return is a result of any act/oversight/negligence of the Buyer and not an error by the Company, the full cost of the merchandise and shipping charges will not be refunded.

How do I return an item?

  • The customer would have to return the product at his own expense. The Company shall refund cost of the returned item to the Buyer.
  • In some cases, the reverse pick-up may be organized by Kunhar Peripherals Pvt Ltd depending upon the location and the courier pick-up availability.
  • Before accepting shipment, kindly ensure that the packaging is not damaged or tampered. If the Buyer observes the package is damaged or tampered, he/she should refuse to accept delivery and mail Company Customer Care along with details of the order number.
  • When Company receives Buyer's return, Company will inspect the item and provide a replacement or issue a refund. Company's address for returns is as follows: Kunhar Peripherals Pvt. Ltd., Office no 407, Nucleus Mall, 1 Church Road, Pune 411006

When are returns not possible?

Company does not give refunds for the following products:

  • All products that are personalized. [With exception if the product is not the same as ordered or any manufacturing defect]
  • Gift Certificates.
  • Electronics and Mobiles [with exception if the product is not the same as ordered]
  • Opened packages will be accepted for returns only where an incorrect product has been dispatched.
  • An item not returned in the condition it was received.
  • In cases, where the item/product delivered is received in a damaged condition or the contents are missing, Buyer must inform Company Customer Care within 24 hrs of delivery of the item/product and if the Buyer is unable to do so, then the Buyer would be deemed to have waived all claims in respect of the damaged, missing, tampered, etc goods.
  • Opened packages will be accepted for returns only in cases where an incorrect item/product has been shipped to Buyer.
  • If the return is a result of any act/oversight/negligence of the Buyer and not an error by the Company, the full cost of the merchandise and shipping charges will not be refunded.

How will I receive my refund?

If the payment was by Credit Card or Net-Banking, Company will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, Company will send the Buyer a cheque (not a DD). Cheques will be sent only to the billing address of the Buyer. If the payment was by Cash on Delivery, Company will send the Buyer a cheque or offer online credit to the customer's account.

How do I replace an item?

If an item ordered by Buyer on Company is opted for a replacement. Our Customer Service team will confirm the replacement. Buyer will be required to hand over the defective items to the logistic partner in the same condition as were received by him.

How long will it take to process my refund request?

Expected refund time is within four weeks. The Company will notify the Buyer via email with the details of the refund. The refund will be made via the same payment option(s) originally used to pay for the order.